DELIVERY & RETURNS

DELIVERY

Delivery is complimentary on all orders over £800 in the UK. Other deliveries are charged individually by weight at cost, as listed with the product information. Online orders will be dispatched within 4 working days (often less) and all UK parcels are sent by Royal Mail Special Delivery, which is fully insured, and requires a signature on delivery.

Delivery before 9am and next day delivery can be arranged by special request (please call or email). European and International delivery is also charged at cost.

RETURNS AND REFUNDS

We are sure you will be delighted with your purchase, but just in case you are not fully satisfied and would like to return the piece, here is our policy:

All returns must be notified in writing within 48 hours of receipt of the parcel and returned to us within 7 days, by special delivery as sent. We do not pay for the cost of returning goods and this cannot be refunded to the customer.

Returns will not be accepted after this time and goods must be in their original condition. A replacement item can be selected to the value of the returned piece or you can opt for a refund.

Please note postal costs and items that have been personalised are non-refundable.

PACKAGING

All pieces are gift boxed in quality branded card boxes. All pieces are boxed and packaged securely to ensure they arrive in perfect condition.

CARE AND CLEANING

Matte silver care instructions:

Pieces can be brought back to white matte finish, if tarnished, by immersing in Silver Dip, or using Silver Foam (applied with the sponge provided).

Rinse very well in running water, then dry thoroughly (preferably finishing off with warm air, e.g. a hairdryer). This reduces future tarnish.

For a more environmentally-friendly alternative, put a sheet of aluminium kitchen foil in the bottom of a ceramic, glass or plastic container, add a teaspoon of baking soda and HOT water. Submerge the piece, in contact with the foil, and watch the tarnish disappear. Rinse and dry.

Do not use silver polish or a polishing cloth! (it will alter the finish) If the piece is dirty, clean with washing up liquid and a brush (e.g. a toothbrush).

Store in a sealed plastic bag in the box provided to avoid future cleaning, or if storing in tissue paper, ensure it is Acid-free.

Enjoy your silver!

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